3patti Privacy Policy

1 Who We Are

3patti operates the online gaming platform available at https://3patti.bid and through the 3patti mobile application. In this Privacy Policy, "3patti", "we", "us", and "our" refer to the operator of this platform. We act as the data controller for all personal information collected through the 3patti platform.

We take our responsibilities as a data controller seriously. This Privacy Policy is designed to be clear and honest about what we do with your information. If you have any questions after reading it, you can always reach us at [email protected] — we are happy to explain anything in more detail.

2 Data We Collect

3patti collects different categories of personal data depending on how you interact with the platform. Here is a breakdown of what we collect and why:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.

3 How We Collect Your Data

3patti collects personal data through several channels:

Direct Collection

Most of the data we hold about you comes directly from you. This includes information you provide when you register your 3patti account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.

Automated Collection

When you use the 3patti website or app, we automatically collect certain technical and usage data. This is done through cookies, server logs, and similar tracking technologies. This data helps us keep the platform secure, detect fraud, and understand how players use 3patti so we can make it better.

Third-Party Sources

In some cases, 3patti may receive data about you from third parties. This includes:

• Payment providers such as bKash and Nagad, who confirm transaction details.
• Identity verification services that help us confirm your identity during KYC checks.
• Fraud prevention services that flag suspicious activity patterns.

4 Why We Use Your Data

3patti uses your personal data for the following purposes:

• Account management: Creating and maintaining your 3patti account, processing logins, and managing your preferences.
• Payment processing: Handling deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
• Identity verification: Confirming your age and identity as required by our operating obligations and anti-money laundering rules.
• Customer support: Responding to your queries, complaints, and requests through live chat and email.
• Fraud prevention and security: Detecting and preventing fraudulent activity, unauthorised account access, and other security threats.
• Responsible gaming: Monitoring gaming patterns to identify players who may need support and to enforce self-exclusion or limit requests.
• Legal compliance: Meeting our obligations under applicable laws, including anti-money laundering regulations and data protection requirements.
• Platform improvement: Analysing how players use 3patti to fix bugs, improve features, and develop new games and services.
• Marketing communications: Sending you information about promotions, bonuses, and new games — but only if you have opted in to receive these.

We do not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or having another lawful basis to do so.

5 Legal Basis for Processing

Every time 3patti processes your personal data, we do so on one of the following legal grounds:

• Contract performance: Processing that is necessary to provide the 3patti service you have signed up for — such as managing your account and processing payments.
• Legal obligation: Processing required to comply with applicable laws, such as identity verification and anti-money laundering checks.
• Legitimate interests: Processing that serves 3patti's legitimate business interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as sending marketing emails or push notifications. You can withdraw consent at any time.

6 Sharing Your Data

3patti does not sell your personal data. We share your data only in the following limited circumstances:

Service Providers

We share data with carefully selected third-party service providers who help us operate the 3patti platform. These include payment processors, identity verification providers, cloud hosting providers, and customer support tools. All service providers are contractually required to handle your data securely and only for the purposes we specify.

Legal and Regulatory Requirements

3patti may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where required by law or where we believe disclosure is necessary to protect the rights, property, or safety of 3patti, our players, or others.

Business Transfers

In the event that 3patti undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and ensure that your data continues to be protected under terms at least as protective as this Privacy Policy.

7 Cookies and Tracking

3patti uses cookies and similar tracking technologies on our website and mobile app. Cookies are small text files stored on your device that help us recognise you and remember your preferences.

Types of Cookies We Use

• Essential cookies: Required for the 3patti platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience on 3patti.
• Analytics cookies: Help us understand how players use the 3patti platform — which pages are most visited, where players drop off, and how long sessions last. This data is aggregated and anonymised.
• Marketing cookies: Used to show you relevant promotions within the 3patti platform. We do not use third-party advertising cookies.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of the 3patti platform and may prevent you from logging in or completing transactions.

8 Data Security

3patti takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.

• Encryption: All data transmitted between your device and 3patti servers is encrypted using TLS 1.3. Data stored on our servers is encrypted at rest using AES-256.
• Access controls: Access to personal data is restricted to 3patti staff and contractors who need it to perform their job functions. All access is logged and audited.
• Two-factor authentication: 3patti supports two-factor authentication (2FA) for player accounts. We strongly recommend enabling this feature in your account settings.
• Regular security testing: Our platform undergoes regular penetration testing and security audits by independent third parties.
• Incident response: In the event of a data breach that affects your personal data, 3patti will notify you and relevant authorities as required by applicable law.

9 Data Retention

3patti retains your personal data for as long as it is needed to fulfil the purposes for which it was collected, or as required by law. The following general retention periods apply:

• Account data: Retained for the duration of your account plus a minimum of 5 years after account closure, as required by anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• KYC documents: Retained for the duration of your account plus 5 years after closure.
• Support communications: Retained for 2 years from the date of the last communication.
• Marketing data: Retained until you withdraw consent or for 2 years of inactivity, whichever comes first.
• Technical and usage data: Typically retained for 13 months in identifiable form, then anonymised for longer-term analytics.

When personal data is no longer required, 3patti securely deletes or anonymises it so that it can no longer be linked to you.

10 Your Privacy Rights

As a 3patti player, you have the following rights over your personal data. You can exercise any of these rights by contacting us at [email protected] with the subject line "Privacy Request".

We will respond to all privacy requests within 30 days. In complex cases, we may extend this by a further 60 days, in which case we will notify you of the extension and the reason for it.

11 Children's Privacy

The 3patti platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on 3patti or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a notification, 3patti will promptly investigate, close the account, delete all associated personal data, and return any deposits made to the payment method used. We take underage access extremely seriously and have age verification procedures in place to prevent it.

12 Changes to This Policy

3patti may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, we will notify registered players by email or through an in-platform notification before the changes take effect. Your continued use of the 3patti platform after the effective date of any changes constitutes your acceptance of the updated policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 3patti handles your personal data, please get in touch with us. We aim to respond to all privacy-related queries within 5 business days.

• Email: [email protected]
• Subject line for data requests: "Privacy Request"
• Live Chat: Available 24/7 via the 3patti website and mobile app
• Response time: Within 5 business days for privacy queries; within 30 days for formal data subject requests

If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.